Which part of the delivery are you following?
A product order and an international parcel can have different tracking records. Locate the stage of your purchase before interpreting a delivery update.
Choose the situation that matches your order
Open the product order
Look for the seller’s dispatch and domestic-delivery information. A delivered update here can mean arrival at the China warehouse, not delivery to your home.
Open the international parcel record
Use the parcel number, carrier and tracking information associated with the shipped package. A seller tracking number describes a different part of the trip.
Read the delivery event and location
Compare the carrier’s delivery detail with your address and any collection information. For a mismatch, describe the specific event when contacting account support.
When tracking has not updated
A period with no new scan does not explain the cause by itself. Read the date and location of the last event, then the route’s expected process. Carrier handovers and movement between scanning points can leave intervals without a visible update.
Lovegobuy’s app describes live shipping information. The relevant record still needs to belong to your parcel: an item-order update, a warehouse entry and an international tracking event answer different questions. This page helps you find the right record; it does not retrieve live tracking data.
Make a delivery enquiry specific
| Include | Example of useful information |
|---|---|
| The record involved | Whether you are asking about an item order or an international parcel. |
| The event | The last visible date, location and carrier message. |
| The discrepancy | For example, a delivery location that differs from the address on the parcel. |
| The outcome you need | Clarification of movement, a delivery investigation, or help with a received item. |
After the package arrives
A damaged parcel, missing item and wrong product option need different evidence. Keep the outer packaging and the relevant photos while describing the problem through the order or parcel support channel. An opening photo that shows the contents together can be more useful than an isolated close-up.
For a product concern, connect the received item to its order and selected option. For a delivery concern, connect the event to the parcel and carrier. Any return, investigation or compensation depends on the current terms and circumstances; begin with a clear account of what happened.